Shipping & Returns

Shipping Carriers that Action Gear utilises

Domestic Shipping

We make every attempt to ship the majority of our orders within 24 to 48 hours of placement (excluding weekends and holidays). If there is to be an extended delay in shipping your order due to circumstances beyond our control, we will attempt within all reasonable means to contact you for further instructions.

At Action Gear we offer a flat rate shipping service. Please note, that if an order is bulky, oversize, trade or contract order there will be an extra surcharge shipping fee. We primarily use Australia post, but we may use any courier of our choice as Australia post can be lengthy in delays and usually don’t provide tracking. We use other couriers such as DHL, AAE, Fastway, TNT and Startrack Express which all usually provide us with tracking information.

International Shipping

We welcome international customers. Please email us directly for overseas orders. We do ship overseas and all orders are calculated on order weight and size.

Returns

For all warranty returns and shipments please contact us for a return authorisation number to expedite the process. Action gear will not accept returns without an authorisation number.

We will replace any item that is faulty, broken or damaged. Please contact us for any issues regarding your delivery ASAP.

PLEASE NOTE:  We will replace or offer a credit note on items that have been incorrectly chosen due to colour, size,or shape providing the item is in the same condition as purchased and intact with tags and or other labels. If an item has been purchased by a poor decsion, we will not be held liable for any damages caused.

Shipping Charges & Customs Fees

Please be aware that the receiver fully is responsible for all shipping charges, taxes, and customs fees that apply to the order. These fees can be very costly, and at times they can be more than the merchandise itself. These fees are imposed by sources outside of Action Gear and the company accepts no responsibility for the amount of these fees. Free shipping and free return shipping coupons or promotions do not apply to international orders We ship international orders via courier of our choice. We are required to observe and follow all Australian Export Regulations and Laws. Please note that due to additional paperwork and custom’s forms required for international orders, they can take an additional 2-3 business days to process in our warehouse.

Action Gear accepts no responsibilities regarding any delays caused by the customer’s Customs Department. The process of a package processing through customs can take anywhere from a few business days to a few weeks. Action Gear has no control over this situation and cannot reroute or refund any packages that are held up in Customs.

Action Gear assumes no responsibilities regarding any exchange rate fees or differences from charges and/or credits.

Lost / Abandoned / Damaged Shipments and Packages

Action Gear, will not assume any responsibility for lost, damaged or abandoned international shipments. If your package is lost or damaged, you are responsible for reconciling all lost/damaged items and/or fees with the carrier company. Action Gear will not be held responsible for any lost merchandise that is left unclaimed with Customs or the shipping company.

Merchandise seized by Customs due to your failure to follow your local import regulations will not refunded or credited. You, the customer, are solely responsible for all compliance with your country’s regulations.

If a package is refused by the customer or left unclaimed, it will usually be rerouted back to us. This will impose a series of shipping fees, custom fees and other charges on Action Gear which will in turn be charged directly to the original customer. Any and all incurred fees will be charged to the credit card on file used to originally purchase the order. Should these fees exceed the value of the order and merchandise, Action Gear may choose to abandon the package. Action Gear is not responsible for issuing any refunds or credits in this scenario.

By placing your international order with us, you are thereby agreeing to all the above conditions. You are acknowledging that you are completely responsible for any and all additional fees and penalties incurred for international orders and you are fully aware that Action Gear will not refund any monies for incurred fees and taxes as well as lost, damaged, unclaimed or refused items.